Realtionship Marketing - Stoneage Marketing

"Your seminar was the best meeting I have ever attended, not only did you provide sound theory for why; you provided the systems and specifics on how to implement."

-Arizona Agent Sharon Dittman

"Your training article is excellent. I share it with my executive MBA students."

-Robert Hurley, PhD, Professor, Columbia University

"I think your ideas are great real world examples of what works in sales. Prior to State Farm I worked eight years in the wealth management division of a major broker and your systems would have been of great value."

-Michael Tuley Agency
Field Consultant

"The secret to loyalty is turning customers into clients by becoming their advocate and advisor."

"The quality of the time you spend with a customer is much more important than the quantity of the time."

"The more you know about your customer the more sales you will have."

"The quality of the interaction is much more important than the frequency of the interaction."

"The customers perception of value rules the world; therefore, you must be sure the customer understands your value."

"The biggest challenge you face is not getting an education, its keeping one."

Speaker Engagements

You need to look no further if you are seeking a speaker utilizing a ultra successful background of entrepreneurial, marketing and business leadership experiences.

Bill’s unique insights were learned from 35 years of front line marketing initiatives. He speaks from on the job experiences of owning and operating an agency, to the executive leadership level -- not theory.

Let Bill’s track record with customers speak for itself:

Bill’s highly productive and profitable Agency won virtually every sales honor available in his 25 year career as a State Farm Agent.
His Agency was in the Top 1% of over 16,000 agents for both customer retention and policies per household.
As a sales manager and V.P. his teams dramatically increased sales of all products while increasing customer satisfaction as supported by:
- Lowering the Industry complaint level 27 places as monitored by the State of New York.
- His last year 2001 was the most productive year in Metro New York's Company history.
His Teams were voted by local newspapers the "Best" in Lake County, Illinois 3 years running and then in New York as they were voted the "Favorite of Long Island" in 1998 & 1999.

As an agent he began speaking to insurance agent groups around the nation over 20 years ago with a common sense, down to earth approach tied to customer and employee behavior. This continued at in house events and seminars and has now expanded to outside groups and individuals.

Bill is a leader who’s enthusiastic style is contagious and energizes teams. Bill provides a practical, no-nonsense process that will challenge the participants thoughts and provide ideas for improving personal and business accountability to attain unthought-of levels of customer satisfaction.

This dynamic program and its concepts transcends all industries. His "Stoneage Systems" provides effective solutions to immediately impact your business with actual systems for developing and sustaining long-term business relationships with your customers.

Contact Bill Epperly at 312-944-8394 for more information about availability and cost.

Thriving:
It’s all about providing the ultimate customer experience.