"Your seminar was the best meeting I have ever attended, not only did you provide sound theory for why; you provided the systems and specifics on how to implement."

Sharon Dittman, Agent Phoenix, AZ.

"Your extraordinary career is impressive and the agency program ‘My New York’ was so innovative. You’re ability to get agent buy in to this program was truly outstanding. You are a true ‘entrepreneur’.

Brian Carlson
Senior Vice President
Northeast Zone

"You have always championed the right initiatives at the right time for the right reasons. On the other end of the spectrum you have never hesitated to walk away from a program that had worn out its usefulness. Your ability to remain calm, levelheaded and affable under pressure is truly remarkable."

Randy Poole
Claims Supt.
New York City

"As our Manager and Field Executive you should be proud of your accomplishments in turning Lake County into a profit center for Illinois."

Cary Salm
Agent

"During my time in the Northeast you inspired me to achieve more each and every day. You taught me a lot about being customer focused. Thankfully, you opened my eyes to the lessons from the book, ‘A Complaint is a Gift’."

Dianne Lerman
Assistant Vice President
Human Resources

"The folks I work with tell me that you are a ‘Take Charge’ guy and are involved in all aspects of the business. You’re not afraid to make the hard decisions but at the same time keep trying to understand everyone’s interest and do what’s best. To top it off you do it with humor and style."

Tom Gould
Division Manager Auto

"You have the ability to make all your colleagues feel eight foot tall and invincible."

James Nunemaker, Managing Attorney
Claims Litigation Council –NYC

"Your [sales support program] is the best I have seen of State Farm’s 25 regions."

Dave Theobold
Superintendent, Mutual Fund Sales

"I personally think you’ve made some outstanding changes in our Metro division and I have never seen the attitude so positive and enthusiastic in my 15 years here. The production speaks for itself."

Joe Randall
State Farm Agent

"You brought a new and innovative approach to a myriad of problems in New York and found solutions that no one else could. You are always thinking ‘outside the box’."

Cathy Nesselt
State Farm Agent

"You have been so terrific at participating with operations and stimulating production in Metro New York. Your marketing approach has been first class. Please accept my personal gratitude for your inspiration and thank you for the priceless gift you leave to associates here in the Empire State – a winning attitude!"

Betty Ridder
Life Company Manager

"Your staff licensing program is a model for the rest of the nation to follow."

Jim Casino, Manager
Agency Contracts & Compensation

"Thanks for being you. Your determination, enthusiasm and willingness to try, make my job exciting. Thanks for saying yes, let’s try it!’

Carol Waldron
Claims Manager
NYC-Long Island

"Your training article is excellent. I share it with my executive MBA students."

Robert Hurley
PhD, Professor
Columbia University

"Your program is the benchmark we use as to how a group of agents can pool dollars and gain a powerful impact within the market."

Victoria March
Field Marketing Supervisor
DDB Worldwide Communications